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Tech Tuesday - Help Us Help You


Myr

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This week is all about help.  We have a pretty extensive help system here on-site where we've taken the time to write up the answers to the most frequently asked questions.  We've also made videos for some of the features on site to make it that much easier.  So first things first, help your fellow members with a quick link to the appropriate help section.  Help is on the red menu on every single page of the site.  Don't be afraid to click the menu.

Screenshot of Help Menu

  • Help -FAQ - Brings you to the list of common questions.  You can search for the what you are having issues with the "find on page" or "Search" function of your browser.  (Ctrl-F in Windows)  Or you can just read through the list.  Links bring you to the proper topic in the FAQ database.
  • You can open a Support Request by clicking "Support".  We prefer you don't do this for simple things, as it'll take awhile to get to you.  You'll probably get a faster response to a topic on the forums.  The only exception is Premium Content issues.  Those you should use the Support Request for so that we can see your account information and can troubleshoot your issue easier.
  • Staff - Shows the list of our volunteer staff on-site.
  • Guidelines - These are the rules.
  • About Gay Authors - This gives you a bit of a history of the site.
  • 15th Anniversary - This was the page we ran to celebrate our official 15th birthday.
  • Extras - Not everything fits where we'd want it and, to avoid scaring people, we hid some of the links here for those who wanted them.
    • Editors - List of Editors on Site. (These are people listed as an Editor on a story in the Stories archive.)
    • Beta Readers - List of Beta Readers (These are people listed as a Beta Reader on a story in the Stories archive)
    • Categories - List of Categories in Stories. Also available in side menu on the Stories Archive homepage.
    • Online users - List of members currently on the site.

 

If you wish to jump straight to the help topics, you can go here: https://www.gayauthors.org/faq/

As an example, here is a Step by Step guide to posting a story on the site:

 

Be sure to let us know if a help topic needs to be updated.  Also, let us know if we need to do a video on a specific subject to make it easier to understand.

 

 

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